The Detox Market

Please reach out to us at&#xA0;<a>hello@thedetoxmarket.com</a> if you need any assistance! Our Customer Service team is available 7 days a week, from 8:00 am to 4:30 pm PST.

Please reach out to us at hello@thedetoxmarket.com if you need any assistance! Our Customer Service team is available 7 days a week, from 8:00 am to 4:30 pm PST.

I have more questions, how can I best connect with Customer Service?

General Info

Contact Us

Can I cancel my order before it ships?

Can I make changes to my order before it ships?

Order Adjustments & Cancellations

How do I report a damaged or manufacturing defective item?

Report An Issue

Orders

Do you offer a recycling program?

How did I plant a tree with my purchase?

How can I best connect with Customer Service?

Do you offer a sample program where I can choose my samples?

Do you include samples with orders?

Sample Program & Free Samples

Samples

Help! I've forgot my password!

Account Help

What forms of payment do you accept?

Payments

Accounts

How do online gift cards work?

How do I purchase a physical gift card?

Can I use a gift card in conjunction with a discount code?

Do gift cards expire?

How can I check the balance on my gift card?

Gift Cards

I've returned some items. Can I keep the Detox Points earned from my purchase?

I've canceled my order. Can I get my Detox Points reward back?

Can I use Detox Points in Canada and the US?

Can I use Detox Points online and in store?

How do I redeem my Detox Points?

Do Detox Points expire?

Are there any exclusions to the Detox Points Program?

How do I earn Detox Points?

Detox Points Reward Program

Are there any exclusions to products I can return?

Do I have to pay for return shipping costs?

What is your return policy?

Can I return my purchase?

Will the promotional offer be extended if I'm exchanging an item in-store?

Returns & Exchanges

Why does my order have a Signature Required request?

How fast are packages shipped?

What are your US shipping options?

What is the shipping rate for orders placed on our US site and shipped to Canada?

Can you ship to PO Box addresses?

How do I track my order?

Why are the items in my order shipping separately?

What items are not eligible for international shipping?

Are taxes and duties included with my international order?

Do you ship outside of the US and Canada?

Do I pay VAT with my international order?

International Shipping

Shipping & Delivery

Can I combine discount codes, Detox Points, or offers in one order?

Are there any exclusions to discounts?

Discount Codes & Promotions

Can I use a gift card to subscribe to a product?

Can I use a discount code with the Subscribe & Save offer?

Can I subscribe to an item if I live outside of the US?

How does the Subscribe & Save offer work?

How do I cancel my recurring subscription?

When does my subscription auto-renew?

Other Subscriptions

Can I use my Detox Points or a gift card to purchase a subscription?

Can I include a gift note with my Detox Box?

What happens when the Detox Box Gift subscription ends?

When do Detox Boxes ship?

Can I apply a discount code to my Detox Box subscription order?

Can I return or get a refund for my Detox Box subscription?

Do you ship The Detox Box internationally?

How do I cancel my Detox Box subscription?

When will I be charged for The Detox Box?

Will the subscription automatically renew?

What is The Detox Box Subscription?

The Detox Box Subscription

Subscriptions

How can I best connect with Customer Service?Updated 2 years ago