Shipping & Delivery
Why does my order have a Signature Required request?
All US and Canadian orders over $500 will either require an adult signature or carrier photo as proof of delivery. Please note that US orders will be shipped via UPS with a signature required. Canadian orders will be shipped via FedEx with a carrier
How fast are packages shipped?
Orders are typically processed within 2-3 business days of receipt, during our normal business hours Monday - Friday.*. Expedited orders are processed within 1 business day of receipt and prioritized for shipment. Expedited shipping services estimate
What are your US shipping options?
Please see our shipping options for the continental US & Hawaii below:. Please note that US orders over $500 will be shipped via UPS and will require an adult signature at delivery to ensure your package is delivered directly to you. *All UPS service
What is the shipping rate for orders placed on our US site and shipped to Canada?
Orders placed on our US site and shipped to Canada are considered international orders and will be charged an international shipping fee of $35 - $69.99, depending on the province. Please note that customs and duties are not included in your shipping
Can you ship to PO Box addresses?
We accept shipping to PO Box addresses via USPS ONLY. Not applicable to UPS orders. If you have any questions please contact our team at [email protected]. We are available 8:00 am - 4:30 pm PST. Please note that you may experience a delay in
How do I track my order?
Once you've placed an online order, you'll receive a confirmation email where you can monitor your order status. When your order has been fulfilled, you will receive a separate email with tracking details. Please note that it can take up to 24 hours
Why are the items in my order shipping separately?
Some items may ship separately due to availability. You will be provided with tracking details for all items in your order as soon as they are available. Please note that not all items may be eligible for gift wrapping. If you have any questions plea